GlobeOTA Community Guidelines
Version: 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Company: Kilobyte Corporation Private Limited
Platform: GlobeOTA
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1. Purpose
GlobeOTA is committed to building a trusted travel marketplace where travellers, accommodation partners, activity providers, transport partners, and travel businesses can interact in a respectful, honest, and professional manner.
These Community Guidelines explain the standards of behaviour expected from all users of the GlobeOTA Platform.
These Guidelines apply to all user-generated content and interactions, including but not limited to:
* Reviews and ratings
* Questions and answers
* Property descriptions submitted by partners
* Images and videos
* Profile information
* Support communications
* Community discussions
* Messages exchanged through GlobeOTA features
By using GlobeOTA, you agree to follow these Community Guidelines in addition to the Terms & Conditions and other applicable policies.
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2. Respect Everyone
All users should communicate respectfully.
Users must not:
* Harass or intimidate others.
* Use abusive, threatening, or insulting language.
* Engage in bullying or personal attacks.
* Discriminate based on race, ethnicity, nationality, religion, disability, age, gender, sexual orientation, or any other protected characteristic.
* Encourage violence or hatred.
Professional and courteous communication is expected at all times.
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3. Be Honest and Authentic
Only share information that is true and based on genuine experience.
Do not:
* Post false information.
* Create fake accounts.
* Impersonate another individual or business.
* Submit fraudulent reviews.
* Manipulate ratings.
* Misrepresent your identity or relationship with a property or service.
Authenticity helps maintain trust across the GlobeOTA community.
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4. Keep Reviews Genuine
Reviews should reflect your actual travel experience.
Reviews should:
* Be accurate and balanced.
* Focus on the property, activity, transport service, or booking experience.
* Include constructive feedback where appropriate.
Reviews must not:
* Be written on behalf of another person.
* Be exchanged for undisclosed incentives.
* Be used to threaten or pressure a partner.
* Contain knowingly false statements.
GlobeOTA may verify booking records before publishing certain reviews.
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5. Respect Privacy
Do not publish personal or confidential information about yourself or others.
Examples include:
* Mobile numbers.
* Email addresses.
* Government identification numbers.
* Payment details.
* Residential addresses.
* Personal medical information.
* Private conversations without consent.
GlobeOTA may remove content containing sensitive personal information.
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6. Appropriate Content
Content shared on GlobeOTA should be relevant to travel and hospitality.
Do not post:
* Obscene or sexually explicit content.
* Violent or graphic material.
* Illegal content.
* Hate speech.
* Terrorist or extremist content.
* Spam.
* Malware or harmful links.
* Gambling promotions.
* Misleading advertisements.
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7. Images and Videos
Images uploaded to GlobeOTA should:
* Accurately represent the property or travel experience.
* Be clear and appropriate.
* Be owned by you or used with permission.
Do not upload:
* Copyrighted material without authorization.
* Images unrelated to the listing.
* Edited images intended to mislead travellers.
* Images containing contact numbers, website addresses, pricing, or promotional graphics.
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8. Fair Partner Conduct
Partners are expected to:
* Provide accurate listing information.
* Honour confirmed bookings.
* Respond professionally to customer feedback.
* Avoid misleading advertising.
* Maintain respectful communication with travellers.
Partners must not:
* Offer undisclosed incentives for positive reviews.
* Request customers to remove genuine negative reviews.
* Use GlobeOTA to divert bookings outside the Platform.
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9. Fair Customer Conduct
Customers are expected to:
* Treat staff respectfully.
* Provide accurate booking information.
* Follow property rules.
* Respect local laws and customs.
* Use GlobeOTA services responsibly.
Customers must not:
* Abuse customer support.
* Make fraudulent refund claims.
* Submit intentionally false complaints.
* Attempt to manipulate pricing or promotional offers.
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10. Intellectual Property
Only upload content that you own or have permission to use.
Do not:
* Copy content from other websites.
* Upload copyrighted photographs without authorization.
* Use another company’s trademarks in a misleading manner.
Users remain responsible for the content they submit.
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11. Fraud and Abuse
The following activities are prohibited:
* Fake bookings.
* Fake listings.
* Coupon abuse.
* Referral fraud.
* Multiple accounts created to gain promotional benefits.
* Payment fraud.
* Identity fraud.
* Review manipulation.
* Any attempt to interfere with the normal operation of the Platform.
GlobeOTA may investigate suspicious activity and take appropriate action.
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12. Reporting Concerns
Users are encouraged to report:
* Fake listings.
* Fraudulent behaviour.
* Offensive content.
* Copyright concerns.
* Safety issues.
* Community guideline violations.
Reports will be reviewed by GlobeOTA in accordance with applicable policies.
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13. Enforcement
Where these Community Guidelines are violated, GlobeOTA may take actions including:
* Removing content.
* Requesting corrections.
* Issuing warnings.
* Restricting certain Platform features.
* Suspending or terminating accounts in accordance with applicable agreements.
* Reporting unlawful activity to relevant authorities where required by law.
The action taken will generally depend on the nature, seriousness, and frequency of the violation.
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14. Changes to These Guidelines
GlobeOTA may revise these Community Guidelines periodically to reflect changes in the Platform, applicable laws, or community needs.
Updated versions will be published on the GlobeOTA Platform with the revised effective date.
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15. Contact Us
If you have questions about these Community Guidelines or wish to report a violation, please contact:
GlobeOTA
A Product of Kilobyte Corporation Private Limited
Community Support: community@globeota.com
Support: support@globeota.com
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