GlobeOTA Privacy Policy
Version 1.0
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
⸻
1. Introduction
Welcome to GlobeOTA, a travel technology platform operated by Kilobyte Corporation Private Limited (”GlobeOTA”, “Company”, “we”, “our”, or “us”).
GlobeOTA is an online travel marketplace that enables travelers to discover, compare, and book accommodations, holiday packages, transportation, adventure activities, sightseeing experiences, and other travel-related services. GlobeOTA currently operates primarily across destinations in Rajasthan, India, and may expand its services to other regions in the future.
Your privacy is important to us. We are committed to protecting your personal information and ensuring that it is collected, processed, stored, and shared responsibly, securely, and transparently.
This Privacy Policy explains:
* What information we collect;
* How we collect it;
* Why we collect it;
* How we use your information;
* When we share your information;
* Your rights regarding your personal information; and
* The measures we take to safeguard your data.
By accessing or using the GlobeOTA website, mobile applications, partner portal, APIs, customer support channels, or any related services (collectively referred to as the “Platform”), you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, and disclosure of your information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue using the Platform.
⸻
2. Scope of this Privacy Policy
This Privacy Policy applies to all users of GlobeOTA, including but not limited to:
* Visitors browsing our Platform;
* Registered users;
* Guests making bookings;
* Customers purchasing travel services;
* Hotel and accommodation partners;
* Resort, camp, villa, homestay, and hostel partners;
* Activity and experience providers;
* Taxi, chauffeur, and transportation providers;
* Business partners;
* Corporate customers;
* Vendors and service providers;
* Marketing partners;
* Customer support interactions;
* Promotional campaign participants;
* Newsletter subscribers; and
* Any individual who shares information with GlobeOTA through any medium.
This Privacy Policy governs information collected through:
* GlobeOTA website;
* Mobile applications (when launched);
* Hotel Partner Portal (Extranet);
* Activity Partner Portal;
* APIs and integrations;
* Customer support;
* Email communications;
* Telephone support;
* WhatsApp communication;
* Social media interactions;
* Promotional campaigns;
* Online advertisements;
* Third-party booking integrations; and
* Any other services operated by Kilobyte Corporation Private Limited under the GlobeOTA brand.
⸻
3. Definitions
For the purposes of this Privacy Policy:
Account means your registered GlobeOTA account.
Booking means any reservation, purchase, enquiry, request, or confirmation made through the Platform.
Customer means any person using GlobeOTA to search, compare, enquire, or book travel-related services.
Partner means hotels, resorts, camps, villas, homestays, activity providers, taxi operators, destination management companies, and other suppliers listed on GlobeOTA.
Personal Information means any information relating to an identified or identifiable natural person, including information that can directly or indirectly identify an individual.
Platform means the GlobeOTA website, mobile applications, APIs, partner portal, and all associated digital services operated by Kilobyte Corporation Private Limited.
Travel Services include, but are not limited to:
* Accommodation bookings
* Hotel bookings
* Resort bookings
* Desert camps
* Heritage stays
* Villas
* Homestays
* Hostels
* Holiday packages
* Adventure activities
* Camel safari
* Jeep safari
* ATV rides
* Quad biking
* Parasailing
* Zipline
* Horse riding
* Desert experiences
* Cultural performances
* Sightseeing tours
* Transportation
* Airport transfers
* Railway station transfers
* Taxi bookings
* Chauffeur services
* Other travel-related services offered through the Platform.
⸻
4. Acceptance of this Privacy Policy
By:
* Creating an account;
* Browsing the Platform;
* Making a booking;
* Making a payment;
* Contacting customer support;
* Submitting an enquiry;
* Listing a property;
* Registering as a partner;
* Using any GlobeOTA services;
you consent to the collection, processing, storage, and use of your information in accordance with this Privacy Policy and applicable laws.
Where required by applicable law, we will obtain your consent before processing your personal information for specific purposes. You may withdraw such consent where permitted by law, although doing so may affect our ability to provide certain services.
⸻
5. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
The processing of personal information shall be carried out in compliance with applicable Indian laws, including, where applicable:
* The Digital Personal Data Protection Act, 2023;
* The Information Technology Act, 2000; and
- Any other applicable laws, regulations, or governmental guidelines relating to privacy, cybersecurity, electronic records, or consumer protection.
⸻
6. Information You Provide to Us
When you register, make enquiries, create bookings, communicate with us, or use GlobeOTA services, you may voluntarily provide information including, but not limited to:
Personal Identification Information
* Full name
* Date of birth (where required)
* Gender (optional)
* Nationality (where required)
* Profile photograph (optional)
* Government-issued identification details where required for booking or legal compliance
* Passport details (if required for applicable travel services)
* Visa information (if required for future international travel products)
Providing certain information is necessary for us to complete bookings or comply with legal obligations. Optional information may be provided at your discretion.
⸻
7. Account Registration Information
When creating a GlobeOTA account, we may collect:
* Full name
* Email address
* Mobile phone number
* OTP verification records
* Password (stored in encrypted or hashed form)
* Login credentials
* Preferred language
* Preferred communication preferences
* Marketing communication preferences
* Account creation date
* Account status
* Referral information (if applicable)
You are responsible for maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorized access to your account.
⸻
8. Booking Information
When you make a reservation or booking through GlobeOTA, we collect information necessary to facilitate and manage your travel arrangements, including:
Accommodation Bookings
* Property name
* Room category
* Number of rooms
* Check-in date
* Check-out date
* Number of nights
* Guest names
* Adult count
* Child count
* Infant count (where applicable)
* Special requests
* Estimated arrival time
* Meal plan selection
* Package inclusions
* Booking reference number
* Booking status
* Booking history
Holiday Packages
Where you purchase holiday packages, we may collect:
* Destination(s)
* Travel itinerary
* Pickup location
* Drop location
* Travel dates
* Number of travelers
* Accommodation preferences
* Transportation preferences
* Activity selections
* Tour customization requests
* Emergency contact details where appropriate
⸻
9. Activity & Experience Booking Information
For adventure activities and experiences offered through GlobeOTA, we may collect information such as:
* Selected activity
* Preferred date
* Preferred time slot
* Number of participants
* Participant names
* Age of participants (where required)
* Height or weight information if required for safety-sensitive activities
* Medical declarations where necessary
* Emergency contact information
* Pickup requirements
* Drop-off preferences
* Safety acknowledgements
* Liability waivers accepted electronically
Examples of such activities may include:
* Camel Safari
* Jeep Safari
* ATV / Quad Bike Ride
* Parasailing
* Zipline
* Horse Riding
* Desert Cultural Programs
* Village Experiences
* Desert Camping Activities
* Guided Sightseeing Tours
⸻
10. Transportation Booking Information
When booking transportation through GlobeOTA, we may collect:
* Pickup address
* Drop address
* Pickup time
* Vehicle preference
* Flight number (if applicable)
* Train number (if applicable)
* Driver communication requirements
* Passenger details
* Luggage information (where required)
* Route preferences
⸻
11. Payment Information
Payments made through GlobeOTA are processed through authorized payment gateway providers.
Depending on the payment method used, we may collect:
* Transaction ID
* Payment reference number
* Payment method
* Payment status
* Payment amount
* Currency
* Refund status
* Invoice information
* GST details
* Billing name
* Billing address
* Business GST Number (if provided)
Important Notice
GlobeOTA does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on its own servers.
Sensitive payment information is processed directly by PCI-DSS compliant payment gateway providers in accordance with applicable industry security standards.
⸻
12. Identity Verification Information
Certain accommodations, activities, or travel services may require identity verification under applicable law or partner requirements.
Where necessary, GlobeOTA may collect or facilitate the collection of:
* Aadhaar (only where voluntarily provided and legally permissible)
* Passport
* Driving Licence
* Voter ID
* PAN (for tax purposes where applicable)
* Hotel check-in identification
* Foreign national documentation where legally required
Identity documents are collected only for legitimate operational, security, fraud prevention, or legal compliance purposes.
⸻
13. Information Collected from Hotel Partners and Service Providers
When you book through GlobeOTA, our accommodation providers, activity operators, transportation providers, or other partners may share information with us relating to your booking, including:
* Booking confirmation
* Booking modifications
* Check-in status
* Check-out status
* Cancellation information
* No-show information
* Refund information
* Guest feedback
* Incident reports
* Damage claims
* Lost and found information
* Service completion status
Such information enables us to administer bookings, resolve disputes, process refunds, and improve service quality.
⸻
14. Customer Support Information
When you contact GlobeOTA through any communication channel, we may collect:
* Emails
* Phone call records (where legally permissible)
* WhatsApp communications
* Chat conversations
* Customer support tickets
* Complaint details
* Booking references
* Feedback
* Survey responses
* Documents voluntarily submitted to resolve an issue
These records help us respond to your requests, investigate complaints, improve our services, and maintain quality standards.
⸻
15. Marketing & Promotional Information
Where you choose to receive marketing communications or participate in promotional activities, we may collect:
* Newsletter subscriptions
* Promotional preferences
* Contest or campaign participation
* Referral information
* Coupon usage
* Offer redemption history
* Loyalty or rewards participation (if introduced in the future)
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our communications or by updating your account preferences.
⸻
16. Information Collected Automatically
When you access or use the Platform, certain technical information may be collected automatically to help us operate, secure, and improve our services.
This may include:
* IP address
* Browser type
* Browser version
* Device type
* Operating system
* Screen resolution
* Device identifiers
* Network information
* Mobile device information
* Language settings
* Time zone
* Referral URLs
* Pages visited
* Search history within the Platform
* Clickstream data
* Session duration
* Date and time of access
* Crash reports
* Performance logs
* Diagnostic information
This information is generally used in aggregated form to analyze usage trends, diagnose technical issues, prevent fraud, improve user experience, and enhance platform performance.
⸻
17. Location Information
With your permission, GlobeOTA may collect location information to provide location-based services, such as:
* Displaying nearby accommodations or attractions
* Facilitating pickup and drop-off services
* Improving search results
* Providing personalized recommendations
* Detecting potential fraudulent activity
You may disable location access through your device settings; however, certain features may become unavailable or function less effectively.
⸻
18. Cookies and Similar Technologies
GlobeOTA uses cookies and similar technologies to enhance your browsing experience, remember your preferences, maintain secure sessions, analyze platform usage, and improve our services.
Cookies may be used to:
* Keep you signed in
* Remember language and regional preferences
* Save search preferences
* Improve website performance
* Measure traffic and analytics
* Detect fraudulent activity
* Deliver relevant promotions and advertisements
* Support customer service and troubleshooting
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
⸻
19. Purposes for Which We Use Your Information
GlobeOTA collects and processes personal information only for legitimate business purposes, including providing travel services, managing bookings, ensuring platform security, complying with legal obligations, improving user experience, and operating our business efficiently.
Depending on the services you use, your information may be used for one or more of the following purposes.
⸻
A. Creating and Managing Your Account
We use your information to:
* Create and maintain your GlobeOTA account.
* Verify your identity during registration.
* Authenticate your login credentials.
* Enable secure access to the Platform.
* Manage account settings and preferences.
* Facilitate password recovery.
* Prevent unauthorized access.
* Detect suspicious login attempts.
* Secure your account against fraud or misuse.
⸻
B. Processing Bookings
Your information is used to:
* Search and display available accommodations.
* Confirm reservations.
* Generate booking confirmations.
* Issue booking vouchers.
* Coordinate with hotels and service providers.
* Manage modifications.
* Process cancellations.
* Facilitate refunds.
* Handle no-show cases.
* Maintain booking history.
* Resolve booking-related issues.
⸻
C. Facilitating Travel Services
Where applicable, we use your information to arrange:
* Hotel stays
* Resorts
* Villas
* Homestays
* Desert camps
* Heritage accommodations
* Holiday packages
* Adventure activities
* Camel safaris
* Jeep safaris
* ATV rides
* Cultural experiences
* Sightseeing tours
* Airport transfers
* Railway transfers
* Taxi services
* Chauffeur services
* Other travel-related services available through GlobeOTA.
Only information necessary for providing the selected service will be shared with the relevant travel partner.
⸻
D. Payment Processing
We use payment-related information to:
* Process payments securely.
* Verify successful transactions.
* Prevent payment fraud.
* Detect suspicious activities.
* Process refunds.
* Issue invoices.
* Generate GST-compliant tax invoices.
* Reconcile payments.
* Maintain financial records.
Sensitive payment credentials are processed by authorized payment gateway providers and are not stored by GlobeOTA.
⸻
E. Customer Support
Your information enables us to:
* Respond to enquiries.
* Resolve complaints.
* Investigate issues.
* Process claims.
* Verify bookings.
* Escalate unresolved matters.
* Improve customer service quality.
* Maintain communication records.
⸻
F. Communications
We may use your contact details to communicate with you regarding:
* Booking confirmations.
* Payment confirmations.
* Booking reminders.
* Check-in instructions.
* Travel advisories.
* Cancellation notifications.
* Refund updates.
* Service modifications.
* Customer support responses.
* Security alerts.
* OTP verification.
* Important policy updates.
These communications are considered service-related and may be sent even if you opt out of promotional communications.
⸻
G. Personalization
We may use information about your activity on the Platform to personalize your experience, including:
* Recommended destinations.
* Similar accommodations.
* Suggested holiday packages.
* Popular activities.
* Previously viewed properties.
* Saved searches.
* Recently viewed listings.
* Personalized offers.
* Preferred destinations.
* Travel recommendations.
Personalization helps us present more relevant content based on your interactions with the Platform.
⸻
H. Marketing and Promotional Communications
With your consent, or where otherwise permitted by applicable law, we may send you information regarding:
* Promotional offers.
* Seasonal discounts.
* Festival campaigns.
* Special hotel deals.
* Activity offers.
* Destination promotions.
* New services.
* Referral programs.
* Loyalty programs (if introduced).
* Newsletters.
* Company announcements.
You may unsubscribe from promotional communications at any time by using the unsubscribe link in our emails or updating your account preferences.
⸻
I. Improving the Platform
We continually analyze how our Platform is used to:
* Improve website performance.
* Enhance search functionality.
* Improve booking experience.
* Develop new products.
* Launch new features.
* Fix technical issues.
* Optimize loading speed.
* Improve customer journeys.
* Measure business performance.
* Understand user behavior.
Where possible, this analysis is conducted using aggregated or anonymized data.
⸻
J. Fraud Prevention and Security
Protecting users and partners is a priority.
Your information may be used to:
* Detect fraudulent bookings.
* Prevent identity theft.
* Detect fake accounts.
* Identify suspicious payment activity.
* Prevent abuse of promotional offers.
* Monitor unusual login activity.
* Protect partner properties.
* Secure our systems.
* Investigate security incidents.
* Enforce our Terms of Use.
We may suspend or restrict accounts where fraudulent or unlawful activity is reasonably suspected.
⸻
K. Legal Compliance
We may process your information to:
* Comply with applicable laws.
* Respond to lawful government requests.
* Cooperate with law enforcement agencies.
* Fulfill tax obligations.
* Maintain statutory records.
* Resolve legal disputes.
* Protect legal rights.
* Enforce contractual obligations.
⸻
L. Business Operations
We may also use information for internal operational purposes, including:
* Financial reporting.
* Auditing.
* Accounting.
* Risk management.
* Insurance.
* Vendor management.
* Business analytics.
* Internal training.
* Quality assurance.
* Corporate governance.
⸻
20. Legal Basis for Processing Personal Information
Where required under applicable law, GlobeOTA processes personal information on one or more of the following legal grounds:
A. Performance of a Contract
We process information necessary to:
* Create bookings.
* Process payments.
* Provide travel services.
* Communicate with customers.
* Deliver requested services.
Without this information, we may be unable to complete your booking or provide the requested services.
⸻
B. Your Consent
Certain processing activities are based on your consent, including:
* Marketing communications.
* Optional profile information.
* Location services.
* Promotional campaigns.
* Cookies (where consent is required).
* Future optional features requiring additional permissions.
You may withdraw your consent at any time, subject to applicable legal or contractual restrictions.
⸻
C. Legal Obligations
We may process information where required to comply with:
* Applicable laws.
* Court orders.
* Regulatory requirements.
* Government directives.
* Tax obligations.
* Accounting standards.
* Consumer protection requirements.
⸻
D. Legitimate Business Interests
We may process information where reasonably necessary for legitimate business purposes, including:
* Preventing fraud.
* Improving platform security.
* Enhancing user experience.
* Conducting analytics.
* Developing new services.
* Protecting customers.
* Protecting partner businesses.
* Managing operational risks.
Where applicable, we balance these interests against your rights and expectations.
⸻
21. Accuracy of Information
You are responsible for ensuring that the information you provide to GlobeOTA is:
* Accurate.
* Complete.
* Current.
* Truthful.
* Lawfully provided.
Providing false, misleading, or inaccurate information may result in:
* Booking failures.
* Cancellation of services.
* Delays in processing.
* Account suspension.
* Account termination.
* Additional verification requirements.
GlobeOTA is not responsible for losses arising from inaccurate information submitted by users.
⸻
22. Information Collected from Third Parties
In certain situations, we may receive information from trusted third parties, including:
* Hotel partners.
* Activity providers.
* Transportation providers.
* Payment gateway providers.
* Fraud prevention services.
* Identity verification providers.
* Marketing partners.
* Analytics providers.
* Social media platforms (where you choose to interact with us).
* Publicly available sources where legally permitted.
We use such information only for purposes consistent with this Privacy Policy and applicable law.
⸻
23. Anonymous and Aggregated Information
GlobeOTA may convert personal information into anonymous or aggregated data that does not identify any individual.
Such information may be used to:
* Analyze travel trends.
* Improve platform performance.
* Produce statistical reports.
* Understand customer preferences.
* Measure destination popularity.
* Conduct internal research.
* Improve partner services.
Aggregated information does not identify individual users and may be shared with partners or used for business intelligence purposes.
⸻
24. When We Share Your Information
GlobeOTA does not sell your personal information to third parties.
We share your information only where necessary to provide our services, comply with legal obligations, protect legitimate interests, or with your consent.
Depending on the services you use, your information may be shared with the following categories of recipients.
⸻
25. Sharing Information with Hotels and Accommodation Partners
When you make a booking, enquiry, or reservation, GlobeOTA shares only the information necessary for the accommodation provider to confirm and deliver your booking.
This may include:
* Guest name(s)
* Contact number
* Email address (where required)
* Booking reference number
* Check-in and check-out dates
* Number of guests
* Room category
* Meal plan
* Special requests
* Estimated arrival time
* Payment status (e.g., prepaid, pay at property, partially paid)
* Applicable tax details where required
Accommodation providers may use this information solely for fulfilling your booking, complying with legal obligations, providing guest services, and resolving booking-related issues.
⸻
26. Sharing Information with Activity Providers
If you book an activity or experience through GlobeOTA, we may share relevant information with the activity operator to facilitate the service.
Depending on the activity, this may include:
* Participant name(s)
* Contact details
* Activity date and time
* Number of participants
* Age information (where required)
* Pickup location
* Emergency contact details (where necessary)
* Safety declarations
* Booking reference
* Payment confirmation status
Activity providers are expected to use this information only for delivering the booked experience and complying with applicable legal and safety requirements.
⸻
27. Sharing Information with Transportation Providers
Where transportation services are booked, GlobeOTA may share information necessary to arrange the service, including:
* Passenger name(s)
* Contact number
* Pickup location
* Drop-off location
* Pickup date and time
* Vehicle requirements
* Booking reference
* Flight or train details (if applicable)
* Payment status
This information is shared only with the relevant transportation provider responsible for fulfilling your booking.
⸻
28. Sharing Information with Payment Service Providers
To process payments securely, GlobeOTA works with authorized payment gateway providers, banks, financial institutions, and payment processors.
Information shared may include:
* Transaction amount
* Transaction reference
* Billing information
* Payment method
* Fraud screening information
* Refund requests
* Chargeback information
Sensitive payment credentials, such as full card numbers, CVV, UPI PINs, or internet banking passwords, are processed directly by our payment partners and are not stored on GlobeOTA’s servers.
⸻
29. Sharing Information with Technology and Service Providers
We engage trusted third-party vendors to support the operation of the Platform.
These service providers may assist us with:
* Cloud hosting
* Website infrastructure
* Content delivery
* Data storage
* Customer support tools
* Email delivery
* SMS and OTP services
* Push notifications
* Analytics
* Fraud prevention
* Security monitoring
* Error reporting
* Marketing automation
* Customer relationship management (CRM)
These providers are contractually required to protect your information and process it only in accordance with our instructions and applicable law.
⸻
30. Sharing Information Within Kilobyte Corporation Private Limited
Your information may be accessed by authorized personnel within Kilobyte Corporation Private Limited for purposes including:
* Customer support
* Booking operations
* Finance and accounting
* Fraud prevention
* Legal compliance
* Business analytics
* Product development
* Information security
* Internal audits
Access to personal information is restricted to personnel who require it for legitimate business purposes.
⸻
31. Sharing Information When Required by Law
We may disclose personal information where we believe disclosure is necessary to:
* Comply with applicable laws.
* Respond to court orders.
* Comply with lawful requests from government authorities.
* Protect national security.
* Prevent fraud.
* Investigate criminal activity.
* Protect public safety.
* Enforce our Terms of Use.
* Defend legal claims.
* Exercise our legal rights.
Where legally permitted, we will seek to limit the scope of any disclosure to only the information required.
⸻
32. Business Transfers
If GlobeOTA or Kilobyte Corporation Private Limited undergoes:
* Merger
* Acquisition
* Corporate restructuring
* Investment
* Asset sale
* Insolvency proceedings
your personal information may be transferred to the successor entity, subject to applicable law and appropriate safeguards.
Users will be notified where required by law.
⸻
33. International Data Transfers
GlobeOTA primarily operates in India. However, certain technology providers or infrastructure partners may process or store information outside India.
Where personal information is transferred across borders, GlobeOTA will take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are implemented in accordance with applicable law.
⸻
34. Data Security
GlobeOTA is committed to protecting your personal information through appropriate technical, organizational, and administrative safeguards.
These measures may include:
* HTTPS encryption
* SSL/TLS secure communications
* Encryption of sensitive data in transit
* Password hashing
* Role-based access controls
* Multi-factor authentication for administrative access (where implemented)
* Secure server infrastructure
* Firewalls
* Network monitoring
* Security logging
* Vulnerability assessments
* Periodic security reviews
* Backup and disaster recovery procedures
* Employee confidentiality obligations
While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.
Users are encouraged to maintain the confidentiality of their account credentials and report any suspected unauthorized access promptly.
⸻
35. Data Retention
GlobeOTA retains personal information only for as long as necessary to:
* Provide requested services.
* Complete bookings.
* Process refunds.
* Resolve disputes.
* Maintain business records.
* Comply with tax obligations.
* Meet legal and regulatory requirements.
* Prevent fraud.
* Enforce contractual obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer required, we will securely delete, anonymize, or archive it in accordance with our data retention practices and applicable law.
⸻
36. Your Rights
Subject to applicable law, you may have the following rights regarding your personal information:
A. Right to Access
You may request confirmation of whether GlobeOTA processes your personal information and, where applicable, obtain access to such information.
⸻
B. Right to Correction
You may request correction of inaccurate, incomplete, or outdated personal information.
Certain account information may also be updated directly through your GlobeOTA account.
⸻
C. Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal and may limit our ability to provide certain services.
⸻
D. Right to Request Deletion
Subject to applicable legal, regulatory, contractual, and operational requirements, you may request deletion of your personal information.
We may retain certain information where necessary to:
* Comply with legal obligations.
* Complete ongoing transactions.
* Resolve disputes.
* Prevent fraud.
* Exercise or defend legal claims.
⸻
E. Right to Restrict or Object
Where permitted by applicable law, you may request that GlobeOTA restrict certain processing activities or object to specific uses of your personal information.
We will evaluate such requests in accordance with applicable law and our legitimate business interests.
⸻
F. Right to Marketing Choices
You may opt out of receiving promotional emails, SMS messages, or other marketing communications by following the unsubscribe instructions provided in those communications or by updating your communication preferences in your account.
Service-related communications, such as booking confirmations, payment receipts, OTPs, and security notifications, will continue to be sent as necessary to provide our services.
⸻
37. Exercising Your Rights
Requests relating to your personal information may be submitted through our customer support channels or by contacting the Grievance Officer using the contact details provided in this Privacy Policy.
For security purposes, GlobeOTA may verify your identity before processing any request relating to your personal information.
⸻
38. Children’s Privacy
GlobeOTA’s Platform is intended for use by individuals who are legally capable of entering into binding contracts under applicable law.
We do not knowingly collect personal information directly from children where such collection requires parental or guardian consent under applicable law.
If we become aware that personal information has been collected from a child without the necessary authorization, we may take reasonable steps to delete such information, subject to applicable legal obligations.
Parents or legal guardians who believe that a child has provided personal information to GlobeOTA may contact us using the details provided in this Privacy Policy.
⸻
39. Third-Party Websites and Services
The GlobeOTA Platform may contain links to third-party websites, applications, payment gateways, hotel websites, activity providers, social media platforms, mapping services, and other external services for your convenience.
These third-party services operate independently and maintain their own privacy practices, terms, and conditions.
GlobeOTA does not control, endorse, or assume responsibility for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing your personal information.
⸻
40. Cookies and Browser Controls
Most web browsers allow you to manage cookies through their settings.
You may choose to:
* Accept all cookies.
* Block certain cookies.
* Delete stored cookies.
* Receive notifications before cookies are stored.
* Restrict tracking technologies.
Please note that disabling certain cookies or browser storage technologies may affect the functionality, performance, or availability of certain features on the Platform, including account access, booking flows, personalization, and saved preferences.
Where required by applicable law, GlobeOTA will obtain your consent before placing non-essential cookies or similar tracking technologies on your device.
⸻
41. Marketing Preferences
You may choose whether to receive promotional communications from GlobeOTA.
Marketing communications may include:
* Promotional offers.
* Seasonal campaigns.
* Festival discounts.
* New destination launches.
* Holiday package offers.
* Travel inspiration.
* Product updates.
* Referral programs.
* Surveys.
* Newsletters.
You may update your communication preferences at any time through your account settings or by following the unsubscribe instructions included in our communications.
Please note that opting out of marketing communications will not affect our ability to send essential service communications, including booking confirmations, payment receipts, OTPs, security notifications, and legally required notices.
⸻
42. Data Breach Response
GlobeOTA maintains internal procedures to identify, investigate, and respond to actual or suspected data security incidents.
Where required by applicable law, we will take appropriate steps to:
* Investigate the incident.
* Mitigate potential harm.
* Secure affected systems.
* Notify relevant authorities where legally required.
* Notify affected users where legally required or appropriate.
Our response to any security incident will be guided by the nature of the incident, the risks involved, and applicable legal requirements.
⸻
43. Changes to this Privacy Policy
GlobeOTA may update this Privacy Policy from time to time to reflect:
* Changes in our services.
* New features or products.
* Operational improvements.
* Technological developments.
* Legal or regulatory changes.
* Industry best practices.
When material changes are made, we may notify users through appropriate channels, such as:
* Website notices.
* Email notifications.
* In-app notifications (when available).
* Account dashboard messages.
The “Last Updated” date at the beginning of this Privacy Policy will indicate the most recent revision.
Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.
⸻
44. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, you may contact us through the details provided on the GlobeOTA website.
General enquiries and customer support requests should be directed through our official support channels.
⸻
45. Grievance Redressal
GlobeOTA is committed to addressing privacy-related concerns and complaints in a fair, timely, and transparent manner.
If you have any concerns regarding the collection, use, disclosure, or processing of your personal information, you may submit a complaint through our designated grievance redressal mechanism.
We will make reasonable efforts to acknowledge and address grievances within the timelines required by applicable law.
Grievance Officer
The Company will designate a Grievance Officer in accordance with applicable legal requirements. The name, designation, contact details, and communication channels for the Grievance Officer will be published on the official GlobeOTA website and updated whenever necessary.
⸻
46. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy, the processing of personal information, or the use of the Platform shall be subject to the jurisdiction specified in the GlobeOTA Terms of Use, unless otherwise required by applicable law.
⸻
47. Severability
If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
⸻
48. Entire Privacy Policy
This Privacy Policy constitutes the complete privacy policy governing the collection, use, storage, sharing, and protection of personal information by GlobeOTA, except where supplemented by specific notices, terms, or agreements applicable to particular services or partners.
⸻
49. Contact Details
GlobeOTA
A product of Kilobyte Corporation Private Limited
Registered Office: Gunawati, Makrana, Rajasthan - 341505.
Corporate Office: Gunawati, Makrana, Rajasthan - 341505.
Email:
privacy@globeota.com
support@globeota.com
Website:
https://www.globeota.com
⸻
Effective Date
Effective Date: 07.07.2026 (DD.MM.YYYY)
Last Updated: 07.07.2026 (DD.MM.YYYY)
Version: 1.0